Returns & Exchanges

At Gym Flooring, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for unused and unopened flooring products. If your equipment or mats don't meet your expectations, our streamlined process ensures a quick and efficient resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and details of the items you wish to return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the unused flooring in its original packaging, ensuring all tiles, rolls, or accessories are included and the RMA number is clearly marked on the exterior.

• 3.
  Ship the Items

  Drop off your package at an authorized shipping center or schedule a freight pickup for heavy rubber flooring orders as instructed by our logistics team.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods for quality assurance, we will process your refund to the original payment method within 5-7 business days.